Without volunteer drivers, thousands of people in our region would be left without adequate transportation options. We are thankful for the time and energy they contribute every day, especially in times of crisis when their services become even more critical.
Take the time to thank a volunteer driver today – and read on to learn about the volunteer experience from their own perspective! If you're interested in becoming a volunteer driver, view resources at the bottom of this post or visit www.findaride.org/volunteer
to find out where to start!
Mobility and transit are the tangible and intangible connectors we use in life to access services, community, and make essential trips. Yet, in our daily lives, managing transportation is a commonly underrated factor in our interactions with the outside world. And for some, community programs fulfill this transportation need in places where they'd otherwise go unmet.
While transportation programs, such as public transit and the volunteer-driver programs discussed here, are ingrained into the fabric of our communities constantly – the value of connection becomes even more emphasized in times of crisis. More than ever, we recognize that a supportive mobility network plays a vital role in keeping society functioning. We're seeing that mobility connects essential workers to employment. Mobility connects people who are experiencing illness to recovery. And amongst the heightened needs, mobility connects us to our friends, family, and communities. Past, present, and future, we rely on transportation services to get us to where we need to go.
COVID-19 has reminded us how impactful our transportation system is; it has reminded us who is connected, how they connect. Moreover, this crisis has shown how necessary mobility is to access. And in this realization, we've been hearing an appreciation echo from various transportation programs -- not just about the services they provide to others as lifelines when mass transit scales down, but about the people providing a service to them: volunteer drivers.
Volunteer drivers are how many smaller community-based transportation providers sustain their services. Volunteer drivers lend their time and energy to getting people where they need to go, developing personal relationships along the way, and filling the transit gaps in our community. Their clientele tends to be individuals who require unique support and are dependent on their services. For many volunteer drivers, continuing to work during this time was a decision as natural as the desire that initially prompted them to serve.
To better understand their roles and insights on driving others during COVID-19, I talked to five volunteer drivers in the Central Puget Sound region. Each of them represented a variety of programs that meet the mobility needs of diverse clients. These five drivers all expressed different reasons for getting involved with mobility, and yet their stories shared significant undertones about giving back and being involved in community work. All authentically answered with an innate will to provide service. Some mentioned an intentional desire to support elders, while others appreciated the flexibility of this style of service. Then others mentioned their personal experience needing transportation options that prompted their involvement. Whatever their reason for driving, the choice to be good-hearted and give back seemed simple and obvious to all of them.
I spoke to these drivers specifically about their work during COVID-19. They shared with me some trends that they noticed in both their service and clients. For example, one driver talked to me about the shift from transporting people to delivering food. This was a transition he lobbied for himself, quickly realizing the need to connect the people he serves with food during COVID-19 when driving them to and from the food bank was no longer an option. He also noted that this might even be a more accessible option for higher-risk community members or riders with disabilities, who would typically carry their grocery bags themselves. In describing this to me, I recognized this volunteer driver's commitment to his role and his automatic aptitude for problem-solving. It was evident that it was the will to serve behind his volunteering, and he was dedicated to using his efforts as a volunteer driver to meet the needs of those he interacts with.
Interestingly, a few drivers shared that COVID-19 was not always the most pressing thing on the minds of their clients when it comes to prioritizing safety. Around half of the volunteer drivers noticed elevated anxiety in their riders concerning Covid safety; the other half of volunteers noted relative calm in their riders. All drivers mentioned that the key to feeling secure and safe was the support they received from their host driver programs. Their programs provided them with personal protective equipment and strict safety protocols to follow before, during, and after their rides. This support was crucial in cultivating a good experience for the riders and those driving. Many of the drivers commented on the policy of riders having to sit in the backseat as opposed to the front for distancing -- stating that this makes it harder to connect with them, but they understand the value in it. One driver said he tried not to mention the virus because it's always on everyone's mind anyway.
Still, adjustments are hard. One driver told me about a rider that had trouble talking to her through the mask. She noted that they had to pull over and write instructions on a piece of paper due to mask requirements. It was difficult not to chat with him during the ride, she stated, but necessary. Another driver believes the people relying on their rides have become even more dependent on them, as their pre-COVID support networks are sheltering in place. This same driver shared a story with me about a woman who needed to quarantine in her room for two weeks after a doctor's appointment, sharing that the resident sounded lonely and sad without opportunities to socialize through things like communal dining. The value of interaction is something volunteer drivers put a lot of emphasis on when it comes to serving their priority clientele.
Before finishing my conversations with the volunteer drivers, I asked if there was anything else they might wish to share with readers of this article. The motivation each driver had in contributing to their community and investing in the lives of the people they serve coalesced in their responses. Almost everyone I talked to paused before conveying a version of the following: If you can get out and drive, do it.
The overwhelming gratitude and positivity you receive on behalf of those you are driving for is extraordinary. Some drivers shared the same thought process: I'm healthy, I have the time, and these people need the help. If I'm not doing it, will it get done?
Many people feel drawn to give back during the pandemic. Volunteer driving is a way to support access to vital services and, nowadays, bring vital services to people in need. As many of the drivers mentioned, driving for these programs provides flexibility and agency in designing your schedule as you get to accept or decline trips. And as reflected in each of the conversations I had with drivers, getting people around facilitates a connection that goes far beyond the already critical nature of providing a trip to someone who needs it. Relationships are built, trust is gained, stories are told, and people are heard.