One-Call/One-Click Phase 1

With user testing expected to begin next summer, the One-Call/One-Click system will make it possible for anyone who needs to get from one location to another in the Central Puget Sound area to connect directly with travel options through a number of different platforms – including a call center, website and apps. 

And unlike current options, the project will not only help users identify a potential mode of travel, but actually reserve the ride, if the method of travel allows. Currently, using the Internet to look up options for getting from one location to another produces a sometimes dizzying list of webpages, links and options; requiring the researcher to not only sort through information and eligibility requirements, but take another, separate step to book a ride. One-Call/One-Click will simplify that process.

The project – described as a “multi-modal trip planner and referral platform” – will serve those who are planning their own rides, as well as caregivers, social workers, family members and others who will be able to schedule travel on behalf of someone else. 

In May, Hopelink was awarded $230,000 from the Washington State Department of Transportation’s Consolidated Grant Program to complete phase one of the project. Project implementation began July 1, with next steps to include identifying a software vendor by early 2022, user testing beginning next summer and full launch of phase one by the end of 2022.

For more information about the project: www.kcmobility.org/ococ.