One-Call/One-Click Phase 1
September 1, 2021
One-Call/One-Click project will make it easier to find, reserve travel in Central Puget Sound region
One step in the process of getting from place to place in Central Puget Sound may get a little easier soon, thanks to a new project being spearheaded by Hopelink.
With user testing expected to begin next summer, the One-Call/One-Click system will make it possible for anyone who needs to get from one location to another in the Central Puget Sound area to connect directly with travel options through a number of different platforms – including a call center, website and apps.
And unlike current options, the project will not only help users identify a potential mode of travel, but actually reserve the ride, if the method of travel allows. Currently, using the Internet to look up options for getting from one location to another produces a sometimes dizzying list of webpages, links and options; requiring the researcher to not only sort through information and eligibility requirements, but take another, separate step to book a ride. One-Call/One-Click will simplify that process.
The project – described as a “multi-modal trip planner and referral platform” – will serve those who are planning their own rides, as well as caregivers, social workers, family members and others who will be able to schedule travel on behalf of someone else.
In May, Hopelink was awarded $230,000 from the Washington State Department of Transportation’s Consolidated Grant Program to complete phase one of the project. Project implementation began July 1, with next steps to include identifying a software vendor by early 2022, user testing beginning next summer and full launch of phase one by the end of 2022.
For more information about the project: www.kcmobility.org/ococ.
Mobility News
Stories Shape Systems
What is Find a Ride Phase 2? Hopelink Mobility is currently developing the Phase 2 of our One-Call/One-Click program, Find a Ride . Find a Ride already serves as a comprehensive database of transit and specialized transportation services across King, Pierce, and Snohomish counties, along with a trip planner that incorporates those services. In Phase 2, we plan to expand this program by creating a way for Find a Ride users to check their eligibility for several of these services at once. To learn more about Find a Ride Phase 2, read the Find a Ride Phase 2 Readiness blog post or this document explaining the project! Hack for Social Impact Hack for Social Impact is, in their own words, “A 501(c)(3) tech non-profit organization dedicated to solving real-world challenges by connecting engineers and data scientists with non-profits, NGOs, and civic organizations.” Their flagship event is an annual hackathon where nonprofits bring live technology problems for participants to tackle. In April 2026, Hack for Social Impact hosted a hackathon in Seattle in partnership with the Women in Tech Regatta . Hopelink brought Find a Ride Phase 2 as a challenge for the participants, asking them to find a way to streamline eligibility determination processes and applications for transportation services in the Puget Sound Region. More details on this challenge, and our vision for Phase 2, can be find in the Find a Ride “Hack-Pack.” Outputs: Two teams took on the Find a Ride Phase 2 challenge and dedicated several hours to reimagining how people across the Puget Sound region enroll in specialized transportation services. Each took their own unique approach to developing a framework for Phase 2. Hopelink Team - This team focused on the rider experience from intake to approval. Their solution centers on a single application that instantly shows users which services they qualify for, complete with match scores and plain-language explanations for any services they don't qualify for. Key features include: Instant eligibility checking with a match score for each available service One centralized application submitted to individual services for review Upfront document requirements so riders know what they need before they apply Admin dashboard for Hopelink staff to manage vendors, track applications, and access data insights — such as why users declined certain services Client-side application tracker for services with longer approval timelines RideReady Team – This team took a bigger-picture approach, tackling the fragmentation across the nonprofit rideshare landscape. Rather than improving one intake flow, they proposed a statewide verification platform — verify your eligibility once with Hopelink, then use that credential to access dozens of partner organizations, much like logging into a website with your Google account. Key features include: "Verify once, use everywhere" — a single sign-on model compatible with partner rideshare organizations across Washington state Multi-language support — 6 languages available on the web interface, and 57 via a built-in voice chat assistant Voice chat assistant designed for accessibility, particularly for elderly riders and non-English speakers Results: The RideReady team won the Hackathon with their vision of Find a Ride Phase 2! Click here to see the site that they created. This site is a prototype and is meant to serve as proof of concept. The Find a Ride team will be taking insights into consideration from both projects as we develop Phase 2 but will ultimately continue to prioritize input from our partners. What made this hackathon so valuable wasn't just the quality of individual solutions — it was seeing two different teams independently confirm that the same core problems need solving: too much repeated data entry, unclear eligibility, and barriers that make accessing transportation harder than it needs to be. The ideas these teams prototyped, along with feedback from our dedicated partners, will inform how we shape Find a Ride Phase 2. We're grateful to Hack for Social Impact, the Women in Tech Regatta, and every participant who brought their expertise to this challenge. Stay tuned for more updates as Phase 2 continues to take shape! To learn more about Find a Ride Phase 2, read the Find a Ride Phase 2 Readiness blog post on the KCMobility website or join us at a Find a Ride Advisory meeting! For an invite, reach out to Grace Georgitsis at ggeorgitsis@hopelink.org, or by phone at 425-625-6836.
Thursday, May 21st 5:00-8:00pm, North Bend City Hall
With the support of two vendors, Anthro-Tech and Cambridge Systematics, and incorporating feedback from our Mobility Team, various Mobility Coalition Partners and individuals with disabilities, we are excited to bring you an updated version of Find a Ride.
Your Story Matters
Read the full 10-page report here: RARET Flooding 2025 Transportation Report
The Find a Ride Communications Toolkit contains information to share on your social media channels and to promote Find a Ride’s Trip Planner throughout Puget Sound at in-person events.
Phase 2 seeks to streamline rules and procedures for rider intake, eligibility determination, and enrollment verification in Puget Sound
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