Find a Ride's Trip Planner - 2026 Improvements

Moving forward on our roadmap

Since 2018, Hopelink has been working to make real the vision of King County Mobility Coalition, and many regional partners, on a One-Call/One-Click system.

In 2024, our project expanded our Find a Ride transportation service discovery site to include a trip planner. Throughout the last few years, we have steadily moved forward on our multi-phase roadmap to increase mobility access across Pierce, King, and Snohomish counties. Our trip planner, Phase 1 of our roadmap, displays more than two dozen services that you will not find in any other trip planner. With the support of two vendors, Anthro-Tech and Cambridge Systematics, and incorporating feedback from our Mobility Team, various Mobility Coalition Partners and individuals with disabilities, we are excited to bring you an updated version of Find a Ride in March 2026.

Two services in our trip planner are King County Metro Flex and Northshore Senior Center's Transportation Service, that supports older adults and people with disabilities near Bothell.

Why did we make these changes? We listened to you! 

• Customizable alert section was requested by our Regional Alliance for Resilient and Equitable Transportation (RARET) partners 
• Accessibility improvements were by request of individuals with disabilities and organizations focused on priority populations with access and functional needs. Thank you to Anthro-Tech for our Accessibility Audit! 
• Bus Numbers in transportation results were one of our most-requested features during our community testing phase. 
• Previous spinner while results were loading was difficult to see, so we made it bigger. This is a work in progress! It can take up to 15 seconds for results to load because of the large geographies of demand responsive services! 

Learn more 

Championing accessibility through using a Nothing About Us Without Us framework ensures that people with lived experiences shape policies that directly impact them. Learn about Phase 2, our multi-phase roadmap, and project updates on our project page. 

Feedback is always welcome by emailing FindARide@hopelink.org. If you are an organizational partner who wants to use Find a Ride to support your community, let's set up a virtual meeting, or meet in-person, to help you navigate our website. Trainings available! 

Detailed Release Notes

• Added Fares!
• Added an Alert Banner!
• Added support for customized HTML fare text by service (including auto-translate). 
• Added Marshallese and Dari languages. 
• Added a new footer with links. 
• Cleaned up the directions page. 
• Replaced contact button with a link (better for screen readers). 
• Fixed an error when sending itinerary emails; need to address fares showing zero in emails next.
• Aligned times to the center - closer to other text. 
• Moved the mode of travel (bus, walk, car) to its own line for better readability. 
• Replaced loading image with new one and gave alert focus (support for screen-readers). 
• Allowed HTML in text at bottom of directions page. 
• Fixed browser back button issue (was going to an unexpected page when used). 
• Added duration label on trip results list item. 
• Added transit route to icon on trip results page. 
• Added alt text to all mode icons on trip results list. 
• Moved "Don't show this again" checkbox until after instructions and buttons on the Customize Travel Profile page. 
• Ensured alert text is read immediately by screen readers when present. 
• Additional suggestions based on Anthro-Tech accessibility audit related to screen reader users: 
• Consistent page title. 
• Announcing suggested list in drop down menus. 
• Properly labeling date of trip. 
• Choose a trip has associated information. 
• Announcing Preferred Language dialog box. 
• Announcing age box. 
• Announcing email box. 
• Additional assisting information for screen reader users for the following pages:
• Plan a trip. 
• Sign In. 
• Create an Account. 
• Email this result. 
  

We are grateful to our Phase 1 and Phase 2 funding partners:

WSDOT, King County Metro, King County RALS, Sound Transit, Seattle DOT, Hopelink, Disability Empowerment Center, Seattle-King County Aging and Disability Services, and the Federal Transit Administration.

We are grateful to our "One-Call" providers: 

• Transportation Resources Line, part of the Community Living Connections Network, operated by Hopelink. 
• VOAWW Connect, operated by Volunteers of America Western Washington. 
• Access Pierce, operated by Pierce County United Way. 

We are grateful to our the transportation providers who are represented in our trip planner: 

We are grateful to our Phase 1 Advisory Committee partners, past and present:   

Age-Friendly Seattle

Bellevue Network on Aging 

Catholic Community Services 

Center for Independence 

Chinese Information and Service Center 

CIRC Living 

City of Kirkland 

Community Advocates & System Users 

Community Transit 

Cowlitz Wahkiakum Council of Governments 

Crisis Connections 

Disability Empowerment Center 

Everett Transit 

Full Path Transit Technology 

HealthierHere 

Homage Senior Services 

Hopelink NEMT & DART 

Hopelink Mobility Team 

Hopelink Leadership 

Indian American Community Services (IACS) 

King County Metro 

King County Records and Licensing Services 

Kirkland Senior Council 

Lincoln Hill Retirement Community 

Molina Healthcare 

Muckleshoot Tribe 

North Sound 211 

Northshore Senior Center 

Pierce County Coordinated Transportation Coalition 

Pierce County United Way 

Pierce Transit 

Puget Sound Educational Services District 

Puget Sound Regional Council 

RTAP (National Rural Transportation Assistance Program) 

Seattle Department of Transportation 

Seattle-King County Aging and Disability Services 

Snoqualmie Valley Transportation 

Snotrac 

Snow Goose 

Sound Generations 

Sound Transit 

University of Washington Taskar Center for Accessible Technology 

Visit Bellevue 

Volunteers of America Western Washington 

Washington State Department of Transportation